Digital Transformation Trailblazer | Customer Experience Architect | Global Business Leader
With over 18 years of experience in digital transformation and customer-centric strategies, this seasoned executive has led award-winning teams across FMCG, Retail, Pharma, and Telecom. His expertise spans local, regional, and global markets, consistently redefining how companies connect with customers.
His leadership as Experience Director and Chief Marketing Officer, drove one of IKEA's most successful global CX transformations, achieving record customer satisfaction scores while boosting commercial performance. In IKEA's Executive Team, he managed 750+ people, impacting €1 billion business and 28 million Customers.
At global Danone Medical, he built digital marketing teams, strategies, and structures across 12 countries, translating 7 brands' positioning into digital actions in 55 countries.
As a change catalyst, he reversed negative trends with remarkable results:
• At a top CEE telco, implementing 100+ initiatives in 9 months, resulting in 183% NPS growth
• At a multichannel retailer, launching CEE's most complex Customer Voice program, boosting NPS by 23% in a matter of weeks
• At IKEA, building a global benchmark for call centers with 78 NPS and 40% lower staff turnover than industry average
His approach combines strategic vision with practical reality, creating compelling stories. From transforming IKEA's operations for double-digit growth to reversing NPS declines in telecom, his leadership consistently delivers results.
As a keynote speaker, he offers insights on:
• Digital transformation strategies
• Creating customer-centered competitive advantage
• Change management in large organizations
• Building high-performance teams
• Innovating at technology and industry intersections
Book this visionary to inspire your audience, challenge conventional thinking, and provide actionable strategies for navigating the digital future.
Languages: English Polish
Country: Poland
Talks
A detailed virtual session aimed at providing in-depth insights.
+ service fees
A combined virtual session with insights plus questions and answers.
+ service fees